Leaseholder Terms and Conditions

Summary of Terms & Conditions for Leaseholders Opening and handling bank accounts.


Preparing and sending out service charge estimates.


Collecting service charges and reserve fund contributions including sending demands and associated summaries and any required statements.


Processing payments relating to the Property within expenditure limits and funds available or as reasonable expediency shall dictate.


Accounting for services charges.


Providing information to accountants prior to the preparation of annual service charge accounts.


Using best endeavours to collect current and on-going routine service charge arrears but not action requiring legal work or tribunals.


Providing reasonable management information to the lessees.


Liaising with the Client.


Liaising with any recognised resident(s) association(s).


Entering into and managing maintenance contracts on behalf of the Client.


Viewing, without the use of inspection equipment, the common parts of the Property to check condition and deal with any necessary repairs other than major repairs.


Preparing specifications and contracts for minor works and services such as cleaning, gardening, window cleaning and overseeing such works.


Organising periodic health and safety checks (but not specialist checks and tests) and ensuring appropriate risk assessments are in place.


Consultation with the client on management matters (and qualifying works).


Consultation with the client on long-term agreements except for consultation on the appointment of a managing agent.


Engaging and supervising on behalf of the Client site staff for the Property and dealing with all matters relating to their employment other than pension and Employment Tribunal matters.


Visiting the Property.


Dealing with day‐to‐day lessee issues and reporting to and taking instruction from the Client on lessees’ dissatisfaction.


Advising the Client on all relevant legislative and regulatory issues and general interpretation of leases.


Maintaining adequate/suitable files and records on the management of the Property.


Keeping records of residents and tenancy details where provided.


Advising and liaising with the Client on management policy.


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